Digital Commerce

With a tailored approach, consumers can make their purchases via their choice of sales settings
Our company assists any customers at any phase of business or software development — from startups at the ideation stage to mid-sized businesses and large enterprises with a focus on optimization and expansion no matter the industry they operate in.

Retail

Consumers, employees and partners utilize diverse channels to reach their objectives — be it researching product information, completing transactions or collaborating.
With all these channels come immense opportunities and tough challenges given that customers order through multiple channels and through multiple locations. Whether you’re taking your first steps into ecommerce development or building on existing foundations, we help you meet these challenges by providing you with integrated and scalable technology solutions for retail.

Channels

Commerce

Merchandising

• Personalization
• Product information
• Pricing & promotion
• Search management

Order management

• Order & reservation
• Store fulfillment
• Inventory management
• Real-time tracking

Customer care

• Customer service
• Queries & feedback
• Claims & returns
• Tech support

Operation

CRM & marketing

• Customer insights & segmentation
• Loyalty programs
• Campaigns

Supply chain

• Shipping & delivery
• 3PL & 4PL management
• Reverse logistics (returns)
• Warehousing & storage management

Finance

• Billing & payments
• A/R & A/P
• Taxation
• Refunds

Continuous customer experience

With a tailored approach, consumers can make their purchases via their choice of sales settings: they can channel‑hop among online and physical stores, smartphones, tablets, social media, and call centers. We help you make all your channels connected, integrated, and consistent thus ensuring a seamless customer journey.

Mobile

• Augmented/virtual reality
• Location-aware functionality
• Product availability
• Mobile payments
• Self-service bots

Web

• Product catalogs
• Product comparison/personalization
• Inventory look up
• Store locator
• Support/FAQ

Social

• Profile-based personalization
• Loyalty programs
• Product reviews
• Community

Call center

• Customer support
• Claims & refunds
• After-sales services
• Self-service (IVRs)

Store

• Interactive digital displays
• Internal sales tools
• POS & kiosks

Comprehensive analytics

Customers, cross-channel and cross-device, generate clues every day as they search, browse, friend, like, tweet, blog, shop, and buy online.
The challenge for retailers is to find these answers hidden within those massive data sets from diverse sources, and we deliver comprehensive analytics solutions to help you here.

Collect
Integrate, enrich and store all multi-device and contextual customer data.

Analyze
Extract insight on what each customer is most interested in at any moment in time.

Act
Present your offerings to the right target audience, exactly when and where they are needed.

Profile
Build and continuously update 360-degree customer profiles in real-time.

Target
Segment and predict customer behavior, and build and target new offers accordingly.

Marketing & merchandising

• Marketing & merchandizing Insight
• Merchandise planning & assortment management
• Pricing & promotions

Sourcing & private Label

• Sourcing, vendor management & insight
• Buying
• Private label
• Collaborative retail

Supply chain

• Supply chain insight
• Demand & replenishment planning
• Inventory & order response
• Logistics & fulfillment

Customer experience

• Customer insight
• Commerce orchestration
• Customer engagement & personalization
• Store & digital commerce