Explore our Maintenance services

Data Verticals software maintenance services ensure all-round support
Our company assists any customers at any phase of business or software development — from startups at the ideation stage to mid-sized businesses and large enterprises with a focus on optimization and expansion no matter the industry they operate in.

Full cycle services
Data Verticals software maintenance services ensure all-round support – from impartial software assessment & consulting to 24/7 IT system maintenance. Data Verticals releases your company’s staff of routine tasks and helps to optimize IT costs.

Out-of-the-box expertise
Our dedicated software maintenance team stays in line with the cutting-edge technology tendencies, which ensures maximum uptime of your application and its dynamic compliance with the industry standards.

Seasoned team
Our team of 70+ professionals with narrow specialization in software maintenance and support is uniquely qualified to solve the most difficult software problems and issues.

Budget flexibility
Our maintenance and support outsourcing options comprise great flexibility: you pay only for the services you need and when you need them. As your maintenance needs change, Data Verticals offers a wealth of options to switch to.

Services

Out-of-the-box expertise

We offer 1st, 2nd and 3rd level support services for applications developed by Data Verticals or by any third party vendor. Data Verticals team will help you with troubles of any complexity level — from providing workarounds & hot fixes to security audit and application enhancement

L1 Support: user guidance, standard issue fixing, monitor system data analysis, etc.

L2 Support: outsourced server administration, IT environment support (issue detection and fixing), proactive monitoring systems setup, etc.

L3 Support: source code issue resolution, application code optimization, new functionality realization, etc.

Application maintenance

You can focus on core business activities while Data Verticals takes care of your IT infrastructure.

Consulting Services
Choosing the right infrastructure and hosting options, eliminating scalability issues, etc

Application Launch
pre-release environment setup, tuning the system monitoring, scalability automation, etc.

Project Health Checkup
security audit, server management, backup storage setup, OS versions update, application licenses check, resources availability and performance control, etc.

Cloud Solutions Delivery
expertise in working with a variety of Cloud platforms (Amazon Web Services, Azure, Rackspace, and other), migration to Cloud, Cloud infrastructure design, etc.

Incident Management
fast reaction to issues, system restoration, etc.

Request Processing
migration to new hosting, upgrade delivery, IT systems optimization, etc.

System monitoring

24/7 monitoring of your core applications, hardware and overall system performance to ensure system uptime. Support team is immediately alerted when your system crosses the defined thresholds to avoid your server going down, memory reaching capacity or a workstation consistently being overloaded.

Application monitoring

Server monitoring

Network and remote connectivity management

Event log management

Backup & recovery

Pre-support audit

Data Verticals offers independent audits for software products to understand whether they are ready to be taken over by support engineers.

As a result, you get a document that contains a detailed project status assessment as well as recommendations on its enhancement. According to the results, the project can be improved or handed over for maintenance.

We inspect software both developed by Data Verticals and third parties

Average annual support and maintenance costs can be 5 to 15% of development cost

The more the project is ready for maintenance, the less you have to pay for it thus optimizing future support expenses

DevOps solutions

You can focus on core business activities while Data Verticals takes care of your IT infrastructure.
We do more than product support. If you realize the close connection between the work done by developers and IT specialists, you need to give the DevOps methodology a closer look. DevOps concept aims at automating the process of software delivery and infrastructure changes and makes the whole process of development, testing and maintenance rapid and secure.

Continuous testing

Continuous monitoring

Continuous release & deployment

Continuous feedback & optimization

Third-party application takeover

Data Verticals carries out complete 3rd party application takeover and maintenance.

Handover

• Safe knowledge transfer from the current IT team to Data Verticals
• Architecture and code audit
• Related documentation audit
• Functional and performance testing and results analysis

Remedy activities

• Hot fixes
• Performance tuning
• Missed documentation replenishment
• Improvements planning

Maintenance & support

• Online helpdesk and support service
• Scheduled and on-demand updates
• Issue tracking and cause removal
• Backup and recovery